Grounding Open-Domain Instructions to Automate Web Support Tasks

Nancy Xu , Sam Masling , Michael Du , Giovanni Campagna , Larry Heck , James Landay , Monica Lam

🏛 Institutions: Stanford , Viv Labs , Samsung Research
📅 Date: March 30, 2021
📑 Publisher: NAACL 2021
💻 Env: Web
🔑 Keywords: framework dataset benchmark ThingTalk RUSS web support tasks

TLDR

This paper introduces RUSS, a system for executing open-domain customer-support instructions on websites by parsing them into a ThingTalk representation and grounding webpage elements. It also contributes a dataset of 80 support problems with 741 step-by-step instructions and their corresponding actions.

Open paper Report issue